Grievance & Legal Information
Where to write when something goes wrong, what to include, and which issues need to go to a bank, registrar or depository rather than to us.
Last updated 8 September 2026
This document is provided for transparency and is written to be reviewed. Text in square brackets marks information that has not yet been finalized. Nothing here is legal advice, and these documents should be reviewed by qualified legal counsel before being relied upon.
01Entity details
- Legal entity:
Delight Enterprise - Registered address:
Shop No. 10, Kailash Complex, Rajkot, Gujarat - Platform: IPO Plus (web, Android and iOS)
Registration, incorporation and any other statutory identifiers will be published here once they are confirmed. We do not list identifiers we cannot verify, and IPO Plus does not hold any registration as a broker, intermediary or investment adviser.
02Grievance contact
- Grievance officer:
Sagar Ondhiya - Email:
[email protected] - Phone:
+91-9033226755 - Postal address:
Shop No. 10, Kailash Complex, Rajkot, Gujarat
03How to raise a grievance
Start with [email protected]. Most issues are resolved there, and it is the fastest route. If the matter is unresolved or you are not satisfied with the outcome, escalate to the grievance officer above.
To help us act quickly, please include:
- the mobile number registered with your account;
- the date and approximate time the issue occurred;
- the IPO or feature concerned;
- a clear description of what happened and what you expected; and
- screenshots or reference numbers, if you have them.
Please do not include OTPs, passwords, UPI PINs or any other authentication secret in your message. We will never ask you for them.
04What happens next
We acknowledge grievances received at the address above and work to resolve them within a reasonable period. Where an issue depends on an external system — a bank, a UPI provider, a registrar, a depository or an exchange — the time it takes may depend on that institution.
Where a timeline is prescribed by applicable law for the type of grievance raised, we follow it.
05Issues that belong elsewhere
Some matters are outside what IPO Plus can resolve, and going straight to the right institution will save you time:
- Blocked funds, mandates and refunds of application money — your bank or UPI application provider.
- Allotment, basis of allotment and share credit — the registrar to the issue.
- Demat account matters — your depository participant.
- Broking, trading and settlement — your broker.
As explained in the disclaimer, IPO Plus does not operate or control any of these systems.
06Privacy complaints
For anything relating to your personal information — access, correction, deletion or how it has been handled — write to [email protected]. The Privacy Policy sets out your rights and how to exercise them.