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IPO PLUS
Legal

Delete Your Account & Data

How to remove a single investor profile in-app, or request deletion of your entire IPO Plus account and the information associated with it.

Last updated 8 September 2026

This document is provided for transparency and is written to be reviewed. Text in square brackets marks information that has not yet been finalized. Nothing here is legal advice, and these documents should be reviewed by qualified legal counsel before being relied upon.

01Who this applies to

This page applies to anyone who has created an IPO Plus account — on the web app, the Android app or the iOS app — using a mobile number, and who wants that account, or the investor profiles and information linked to it, removed.

02Delete an investor profile in-app

Individual investor profiles (self or any authorized investor you manage) can be removed at any time from within the app, without contacting us:

  1. Open the IPO Plus app and sign in.
  2. Go to the investor's profile.
  3. Choose the delete/remove option for that profile.
  4. Confirm the deletion.

This removes that investor's stored details (name, PAN, demat details, UPI ID and any optional fields) from your account. It does not delete your account itself or your account's own registration data.

03Request full account deletion

To delete your entire IPO Plus account — including your mobile number registration, every investor profile stored under it, and your support history — send a request to [email protected] from the email address or mobile number registered on your account, with the subject line Delete my account.

Please include:

  • The mobile number registered with your account.
  • Confirmation that you want the account and its data deleted.

We verify that the request comes from you before acting on it. Once verified, we process the request without undue delay.

04What gets deleted

A full account deletion removes:

  • Your mobile number and OTP verification records.
  • All investor profiles under your account — name, PAN, demat account details (CDSL BO ID, or NSDL DP ID and Client ID) and UPI ID.
  • Optional details such as nicknames, tags and bank details.
  • Imported files you uploaded (Excel/CSV records).
  • Your support communications on file.

05What may be retained, and for how long

Some information may need to be retained even after account deletion, where there is a legal, regulatory, accounting or record-keeping requirement to do so — for example, records of IPO application requests already processed. Where that applies, we retain only what is necessary, only for as long as required by applicable law, and it is no longer used for any other purpose.

Full details of what is collected and why are in the Privacy Policy.

06Contact

Questions about this process, or an unresolved deletion request, can go to [email protected], or be escalated on the Grievance and Legal Information page.